At a call center once when I worked as a call
A colleague of mine had a customer who
Would get on her nerves to the point where she’d say,
“One moment please, ma’am; we will pause if I may.”
While on hold, then, this woman would spew
Obscenities certainly heard by us all.
For a brief moment, she’d take control of her plight.
She’d act out a short little fantasy skit
Where she’d play the role of the Empress of Terror
Her customer, that of the Empress Wrath Bearer.
She’d return whole and healed having just thrown a fit.
Her act was thus polished. Things turned out all right.
“Psst, your mike’s on,” we would jokingly say.
She’d scoff at us as if no drama took place.
The urge to let loose… is it something to tame?
If we let it run riot, we’ll wallow in shame.
Our mikes are on always. We live by the grace
Of our fellows’ behaviors incurred day by day.